Kid-Safe Policies and Procedures
Our kids are first
Students Survival, Inc. believes that every child has a right to happy childhood, which is free from abuse and exploitation. We are fully committed to protect girls and boys from all forms of exploitation, violence, abuse and neglect, both from outside the organization, and which may result from contact within the program. The attached Policy and Procedures have been developed to establish our standards for conduct. This can be viewed here.
Reputation is Key
Reputation is among the most valuable assets of a nonprofit organization . Despite professionalism, transparency and legal compliance, a scandal in the media, a financial pitfall or a security incident can seriously affect the organization’s reputation. Reputation is a concept in the minds of stakeholders. Students Survival can influence it, but cannot control it. A public debate about the efficiency and accountability of other nonprofits or the sector may easily harm public trust. The organization’s reliability and credibility can be damaged for a significant period of time. Due to the democratization of mass media, online and offline opinions, attitudes and facts are becoming more public, whether false or true. Students Survival chooses to participate in the debate with an open and transparent communication policy.
Staying the Course
Students Survival pays serious attention to safeguarding its reputation by monitoring stakeholder’s perceptions. To guard against false statements about Students Survival, the organization monitors publications in off and online media. If appropriate, Students Survival actively engages in discussions or debates. Interviews and other articles are checked prior to publication. If inaccuracies are published, Students Survival will, where practical and beneficial, ensure that the correct information is subsequently published.
Other measures include:
- Student Survival’s Child Protection policy is also a tool to safeguard Students Survival’s reputation. All people who are involved in activities sign a code of conduct
- Contractually ensuring that the mission and vision of corporate sponsors does not conflict with Students Survival’s mission and vision
- Ensuring that all communications regarding results are transparent, also mentioning failures and lessons learned
Students Survival aims to be a reliable and transparent organization and ally, providing high-quality service to donors, partners and grantees. We are however aware that this will not always turn out to everyone’s satisfaction. It is for this reason that we welcome, and take seriously, feedback from our stakeholders and have in place a formal complaints and appeals process.
Complaints are handled with care and attention and can be made by a donor, partner or grantee who is in disagreement with a Students Survival decision or the manner that Students Survival has handled donations, correspondence or public relations.
A complaint must be submitted in writing within two months after the date of the decision or the event it regards, addressed to the director of the department in question.
In order to address and settle your complaint in an optimal way, we would like to receive the following information:
- Description of complaint or suggestion
- Description of how and when the complaint arose
- Your name, telephone number and e-mail address
- Your relation to Students Survival (e.g. donor, sponsor, grantee, partner, supplier, stakeholder, or other)
- An acknowledgement of receipt will be sent, either by email or letter.
The complaint is registered at Students Survival. Complaints are reviewed and evaluated on a regular basis. The complaint will initially be handled by the employee directly involved and, if required, by the director of the department in question. A response can be expected within three weeks of receipt.
If this deadline is not feasible, a written note will be sent giving the reason for the delay and a new deadline for the settlement of the complaint.
If the person or organization who filed the complaint disagrees with the response, it is possible to lodge an appeal. The appeal must be submitted within four weeks and be addressed to the executive director. The second assessment focuses on the care with which the complaints procedure has been followed. A response on the appeal will be sent within three weeks of receipt. If this deadline is not feasible, a written note will be sent giving the reason for the delay and a new deadline for the settlement of the appeal. This second assessment is final and cannot be re-appealed.
Personal details of the person who has complained or appealed a decision are handled and recorded with care and confidentiality according to privacy laws.
You may email any complaints or concerns to firstname.lastname@example.org